B2B Digital Advertising Support Specialist

Location: Lisbon, Portugal
Start Date: 19 March 2026

We are looking for candidates with a strong customer focus and solid digital marketing knowledge. Join an international, fast-growing environment where you will support B2B advertisers using advanced digital advertising solutions from a leading global technology company (client confidential).

In this role, you will act as a trusted partner for advertisers, supporting them with product troubleshooting, campaign-related inquiries, and platform optimization. This position offers strong exposure to AdTech, Digital Marketing, and B2B Customer Success, making it an excellent step for long-term career growth.

Key Responsibilities

• Take an active role from day one in improving service quality and advertiser experience

• Handle end-to-end advertiser support cases via email and chat

• Troubleshoot product, technical, and policy-related issues

• Collaborate closely with internal Product Operations and Engineering teams

• Own customer cases and ensure timely resolution

• Drive Customer Satisfaction (CSAT) through high-quality service

• Ensure adherence to SLAs while maintaining strong productivity

• Support advertisers with best practices for campaign setup, optimization, and performance

Mandatory Requirements

• Fluent Arabic (native-level) and English B2

• Proven knowledge and hands-on experience working with a range of KPIs
  Experience in Marketing Analytics

• Degree in Marketing or a related field

• Hands-on experience in Digital Marketing

• Previous experience in a Contact Center or AdTech environment

• Good understanding of social media platforms and digital advertising fundamentals

• Strong communication, problem-solving, and analytical skills

• Ability to work independently and as part of a team 

  EU Citizenship, Full-purpose or Specific-purpose work permit card, or Certificate of Protection (refugees) is required

Working Schedule

Shift-based schedule: Monday–Sunday, 07:00–19:00, with two rotating days off

Compensation & Benefits

• Base salary: €920 gross/month (14 payments)
• Complexity bonus: €40 gross/month (11 payments)
• Meal allowance: €7.63 net per working day
• Health Insurance: Available from Day 1 (paid monthly), free after 6 months
• Relocation & Accommodation (for candidates relocating from outside Portugal):
• Room in a shared apartment for up to 12 months
• Stable contract with potential for extension
• Supportive onboarding and continuous training

Why Join Us

• Gain hands-on experience in B2B Digital Advertising and AdTech

• Work in a multicultural, international environment

• Build a long-term career in Digital Marketing, Ad Operations, or Customer Success
• Work in Lisbon — one of Europes most attractive cities for international professionals

Interested?
Send your CV in English and become a part of our international team.