B2B Digital Marketing Support Specialist

Location: Lisbon, Portugal (On-site)

Languages: French C1 | English B2

Contract Duration: 6 months (with potential extension)

Start Date: To be confirmed

About the Role

We are seeking a B2B Digital Marketing Support Specialist (French Market) to support advertisers using cutting-edge advertising solutions in a fast-paced, technology-driven environment.

In this role, you will provide end-to-end support to French-speaking advertisers, resolving technical and product-related issues, optimizing campaign performance, and ensuring advertisers fully leverage the companys advertising tools. You will work closely with internal Product Operations and Engineering teams while directly impacting customer experience.

Key Responsibilities

• Take an active role from day one in identifying initiatives to enhance service and improve overall advertiser experience

• Handle and resolve end-to-end product troubleshooting and customer support cases across email and chat channels

• Own and drive query resolution by collaborating with internal Product Operations and Engineering teams for technical, product-related, or generic platform inquiries

• Ensure high Customer Satisfaction (CSAT) by maintaining service quality throughout the full case journey and providing regular updates

• Drive adherence to Service Level Agreements (SLAs) and achieve best-in-class productivity while reducing resolution times

• Partner with in-house technical specialists to educate advertisers on product features, common issues, and best practices

• Manage campaign performance issues leveraging your expertise in paid campaigns, Google Analytics, Pixel Data, HTML/Web Development, and API integrations

Your Profile

We are looking for candidates who combine strong digital marketing knowledge, technical expertise, and a customer-first mindset.

Mandatory Requirements:

• French C1 (mandatory)

• English B2

• Proven experience in paid campaign management

• Strong hands-on knowledge of Google Analytics, HTML/Web Development, Pixel Data, and API integrations

• Degree in Marketing or a related field

• Experience in Digital Marketing

• Previous experience in a Contact Centre or Service Program for an Advertising Tech company

• Fluent in social media product usage with a solid understanding of digital advertising fundamentals

• Strong customer service orientation and problem-solving skills

• Ability to work independently as well as collaboratively in a team

Working Schedule

Initial Schedule (first phase):
Monday to Sunday | 07:00 – 19:00

Rotational shifts:

• 07:00 – 16:00

• 10:00 – 19:00
  2 rotational days off

Future Schedule (TBC by client):
24/7 rotational shifts, Monday to Sunday

Compensation

• Base Salary: €930.00 gross/month

• Complexity Bonus: €120.00 gross/month (paid over 11 months)

• Meal Allowance: €7.63 net per working day

Why Join?

• Work in a high-growth digital advertising and AdTech environment

• Gain hands-on exposure to technical advertising tools and campaign management

• Develop expertise in B2B Digital Marketing with a strong international focus

• Relocate to Lisbon, one of Europes most vibrant and dynamic cities

If you have experience in paid campaigns, technical troubleshooting, and digital advertising, and are ready to support French-speaking advertisers in a high-impact B2B role, this is the perfect opportunity.