B2C Operations Customer Expert

We are looking for a B2C Operations Customer Expert I to join our customer support team. In this role, you will provide warm, friendly, and professional support to private customers over the phone in Italian, helping resolve issues quickly and ensuring a positive customer experience.

Starting date:10/August 

What you'll do

• Handle inbound customer calls from private B2C customers
• Support customers with:
  • device issues
  • subscription problems
  • billing inquiries
  • general service questions
• Deliver an empathetic, helpful, and professional customer experience
• Identify sales opportunities and promote relevant products or services when appropriate
• Maintain a positive and customer-focused attitude in every interaction

What we're looking for

• Fluency in Italian, both spoken and written
• Previous experience in customer service or a similar role is preferred
• Strong communication and interpersonal skills
• An energetic, proactive, and sales-oriented mindset
• Ability to work effectively in a fast-paced environment

Working conditions

• Full-time role: 40 hours per week
• Rotational shifts
• Working days: Monday to Sunday
• Working hours: 06:00 to 22:00
• 8 working hours per day plus 1 hour lunch break
• Portuguese employment contract
• Portuguese public holidays apply
• If you work on a public holiday, you receive a compensation day
• Vacation entitlement:
  • First year: proportional vacation, up to 20 days
  • Following years: 22 days per calendar year

Compensation and benefits

• Total package compensation: €1,250 including benefits-in-kind
• Apartment benefit-in-kind: €200 with apartment / €0 without apartment
• Health insurance from day one
• Meal allowance is provided by debit card and is tax-exempt
• Optional accommodation in company-rented furnished apartments for at least the first 14 months, with utilities included

Employment type

• Employment contract: uncertain term
• Foreseeable duration: 12 months
• If the employment continues beyond 2 years, it becomes permanent