B2C Operations Customer Expert I

Job Title: B2C Operations Customer Expert I (Italian Market)

Start Date: 13/01/2026

Location: Lisbon, Portugal

Work Model: Onsite, Full-time

Join a major Swiss telecom project supporting B2C customers with mobile, internet, and related services. Ideal for candidates who enjoy customer interaction, problemsolving, and a dynamic environment.

Key Responsibilities

Handle inbound calls in Italian

Support with device issues, subscriptions, billing, and services

Provide empathetic, efficient customer service

Identify opportunities to promote relevant products

Ensure a professional, positive customer experience

Requirements

Fluent Italian

Customer service experience preferred

Strong communication and interpersonal skills

Energetic, proactive, salesminded

Comfortable in fastpaced environments

Training

15 working days, 8h/day (start 08:3009:30)

Includes systems, products/services, phone support, and practice

Paid only if completed; no contract during training

Working Hours

40h/week, rotating shifts MonSun (06:0022:00)

1h lunch break

Portuguese public holidays (comp day if worked)

Benefits

Up to 20 vacation days first year (proportional); 22 thereafter

Holiday & Christmas allowances (proportional)

Optional company apartment for 14 months if living 100+ km away (incl. utilities; no pets)

Compensation Examples

With apartment: approx. 1,251.83/month

Without apartment: approx. 1,050/month

Training Allowance

Weekly 92.80 gross / daily 18.56 gross

Contract

Selection Agreement at training start

12month Uncertain Term contract after training

Permanent after 2 years

Health insurance from day one

Meal card (taxexempt), 11% social security, trial period 1 month