Backup Engineer | Commvault & Tivoli

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

MISSION

• Design, administer, maintain, secure and optimize enterprise backup and recovery platforms that support multiple customers in a 24/7 production environment.
• Act as the Backup technical reference with a strong focus on Commvault and a smaller focus on Tivoli Backup / IBM Tivoli Storage Manager (TSM) ensuring reliable backup, restore, disaster recovery and SLA compliance.
• Provide advanced backup and recovery support, prepare controlled changes, execute restore activities, coordinate disaster recovery tests and assist application, system, database, storage, SAN and security teams during incidents and production interventions.

CONTEXT

• Shared production / service center team serving multiple customers (mid-sized companies, large enterprises, public/private sector).
• Backup and recovery landscape including Commvault as the primary backup platform, Tivoli Backup / IBM TSM as a smaller-focus legacy or adjacent platform, HP StoreEver MSL 6480 tape libraries, Dell EMC Data Domain VTLs, Brocade SAN fabrics and NetApp storage.
• Highly industrialized environment, ITIL-oriented, with monitoring, ticketing, automation, reporting, backup policies, recovery procedures and SLA follow-up.
• Close collaboration with system, storage, SAN, database, virtualization, application, network, security and service management teams.
• Recovery is central to the role: backups are only considered successful when restore capability, recovery evidence, disaster recovery procedures and SLA targets are demonstrably under control.
• Knowledge about cloud backup services or SaaS backup integration is considered a plus where customer environments evolve in that direction.

MAIN ACTIVITIES

• Design backup & recovery solutions (Commvault, Tivoli/TSM)
• Manage and troubleshoot L3 backup environments (backup, restore, storage, SAN)
• Ensure SLA, RPO/RTO and disaster recovery readiness
• Optimize performance, capacity and backup policies
• Lead changes, deployments and technical documentation
• Support critical incidents, on-call and recovery scenarios
• Drive automation, security and continuous improvement
• Mentor teams and act as Backup SME

QUALIFICATIONS: 

• 5 to 10+ years of experience in backup, recovery, storage or infrastructure operations in production support environments.
• Significant experience with Commvault administration is expected; Tivoli Backup / IBM Tivoli Storage Manager (TSM) / IBM Spectrum Protect knowledge is a plus or smaller-focus requirement depending on customer scope.
• Experience in a multi-customer environment (MSP, outsourcing, hosting provider, operator) is highly appreciated.
• Fluent in English; technical English required to communicate with colleagues - (Dutch and/or French is a plus)
• ·Able to work closely with system, storage, SAN, DBA, virtualization, application, network and security teams, manage priorities and perform under production support conditions.

TECHNICAL ENVIRONMENT & LANGUAGES

• Commvault: CommServe, MediaAgents, agents, storage policies, schedules, subclients, deduplication, auxiliary copies, synthetic/full/incremental strategy, indexes, job control, alerting, reporting, restores and disaster recovery operations.
• Tivoli Backup / IBM Tivoli Storage Manager (TSM) / IBM Spectrum Protect: nodes, schedules, policies, storage pools, activity logs, backup/archive concepts, restores and operational troubleshooting as a smaller-focus or legacy platform.