Basque-Speaking Streaming Service Support Specialist

Basque-Speaking Streaming Service Support Specialist

Job Title: Basque-Speaking Streaming Service Support Specialist

Location: Remote (Work from Home in Portugal)

Job Type: Full-Time (40 hrs/week, Rotational Shifts)

About the Job

Are you fluent in Basque with a passion for entertainment, digital streaming, and technology? We are seeking enthusiastic, customer-focused individuals to join our international support team working remotely from anywhere in Portugal, representing one of the world's leading video streaming platforms!

In this role, you will act as a primary point of contact for Basque-speaking subscribers, helping them navigate platform features, troubleshoot playback or account issues, and enjoy an exceptional entertainment experience—all from the comfort of your home.

The Role

• Subscriber Assistance: Support Basque-speaking users via inbound calls, live chat, and email regarding account subscription plans, billing details, password resets, and user profile management.
• Technical Troubleshooting: Assist subscribers with resolving streaming playback errors, app installation issues, device compatibility (smart TVs, mobile, gaming consoles), and internet connectivity checks.
• Content Guidance: Answer general inquiries about content availability, release schedules, parental controls, and language subtitle/audio settings.
• Customer Retention & Loyalty: Provide empathetic, efficient support to turn technical disruptions into positive, lasting user experiences.

Working Model & Location

• Location: Remote in Portugal.
• Work Model: Full-time, 100% Work from Home (Remote) model within continental Portugal or islands.
• Schedule: Rotational operational shifts (40 hours per week).

Relocation & Work-From-Home Support

• Home Office Equipment: Full IT workstation setup (PC, headset, and secure access peripherals) provided and delivered to your home.
• Flight Reimbursement: Initial flight ticket to Portugal reimbursed after successful completion of the probation period (for candidates relocating from abroad).
• Administrative Setup: Full hands-on assistance with local Portuguese administrative procedures (obtaining NIF, NISS, registration with local health centers, and bank account setup).
• Virtual Onboarding: Paid digital onboarding and training program to set you up for success.

What We Offer

• Salary: Highly competitive base salary tailored to Basque language profiles in Portugal, plus language and performance-linked bonuses.
• Benefits: Comprehensive private health and dental insurance, meal allowance vouchers, and remote work allowance.
• Company Culture: Virtual team building, corporate wellness initiatives, and a supportive, inclusive international community.
• Career Path: Direct opportunities to advance into Quality Analyst, Team Leader, Trainer, or Operational Management positions.

Requirements

• Language Skills: Native or Near-Native command of Basque (C1/C2) with good working proficiency in English (B2). (Proficiency in Spanish is a strong plus).
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.
• Home Setup: Stable high-speed fiber internet connection and a quiet home office environment.
• Tech Literacy: Comfortable navigating multi-screen environments, smart TV apps, and digital streaming platforms (paid training provided).
• Soft Skills: Exceptional verbal and written communication, active listening, patience, and strong problem-solving ability.