Beauty Adviser Porto, Portugal

Job Description

Are you passionate about the beauty, cosmetics, and luxury sector? Do you have a talent for delivering exceptional customer experiences? We are looking for enthusiastic, customer-focused professionals to join our dynamic team in Porto, Portugal, supporting the Dutch market.

In this role, you will act as a primary point of contact for consumers, providing expert product guidance, handling inquiries, and ensuring high customer satisfaction across multiple communication channels.

Key Responsibilities

• Multi-Channel Customer Support: Manage consumer interactions via live chat, phone, emails, webforms, and 1:1 social media.

• Information & Request Management: Handle customer queries and complaints regarding general information, e-commerce orders (returns, deliveries, refunds), care advice, database maintenance, and health-related conditions (HRC) registration.

• Beauty Advisory: Provide professional, precise, and timely product and beauty advice, presenting suitable product alternatives and specific details.

• Documentation: Utilize required IT systems and reporting tools efficiently to maintain interaction logs and database accuracy.

Requirements & Qualifications

Must-Have

• Language Skills: Native-level proficiency in Dutch, combined with at least B2-level English (written, spoken, and read).

• Core Competencies: Excellent communication skills, high empathy, strong focus on customer satisfaction, problem-solving abilities, and teamwork.

• Technical Skills: Good IT skills, including competence and speed in navigating reporting tools and software.

• Flexibility: Availability to work on rotational shifts.

Nice-to-Have

• Prior experience in the cosmetics and luxury sector.

• Knowledge and experience with digital and social media platforms.

• Previous background in customer service roles.

Working Conditions & Schedule

• Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (progressing to a permanent relationship after 2 years).

• Working Hours: 40 hours per week (8 hours per day plus a 1-hour lunch break).

• Schedule: Rotational shifts, Monday to Sunday between 08:00 and 20:00.

• Workplace: On-site at our office building located in Porto, Portugal.

• Holidays: 22 days of annual leave per year in accordance with Portuguese law, alongside Portuguese public holidays (with compensation days provided if working on a holiday).

• Perks & Benefits: Health insurance starting from day one of your employment contract.

You can also send your CV directly via email:

[email protected]