Bouygues Telecom. Customer Support

Job Title: French Customer Support Specialist Telecom Products

Location: Porto, On-Site
Working Hours: Monday to Saturday, 7:00 to 19:00 (rotating shifts of 8 hours)
Languages: Native French or Strong C2

Who We Are:
Join a dynamic team in Porto! As a French Customer Support Specialist, you will assist customers across multiple channels, providing guidance on subscriptions, billing, technical troubleshooting, and more. Passion for helping people and strong French communication skills required!!!

What Youll Do:

• Handle incoming calls from customers.

• Welcome and advise customers, offering personalized solutions.

• Support customers with subscriptions, billing, and technical troubleshooting.

• Share and live a positive customer-focused culture daily with your colleagues.

What Were Looking For:

• Native French or C2-level French.

• No prior experience required.

• Ability to work on-site in Porto (only local candidates within 30km).

• Positive attitude and customer-first mindset.

Salary & Benefits:

• Base Salary: 930 euro/month (14 payments)

• Performance Bonus: 100 euro/month for the first 3 months, then INCREASING 

• Meal Allowance: 9 euro/day

• Transportation Reimbursement: Up to 40 euro/month

• Private Medical Insurance

• Total Compensation: Over 1,400 euro gross/month (12 months) including base, bonus, and allowances

Extra Perks:

• Work in a supportive and collaborative team environment.

• Learn and grow within the customer support and telecom sector.

Ready to Join Us?
If you are a French speaker and live near Porto, apply today and become part of an exciting project!