Business Customer Support Agent Social Media Platform

Business Customer Support Agent – Social Media Platform

About the role

Do you enjoy helping people and feel comfortable using digital platforms? Cross Border Talents is looking for English-speaking agents to support business users of a major social media platform. You will assist small and medium-sized businesses with questions about their accounts, advertising features and the tools they use to reach customers online. The role combines customer care, digital product support and problem-solving.

Key responsibilities

Respond to business customers through chat, email and phone.

Clarify account and advertising-tool questions.

Help customers understand platform features and resolve service-related issues.

Record customer interactions accurately and follow the established support procedures.

Requirements

Advanced English (C1 or above).

Clear communication and active listening skills.

A helpful, patient and professional approach.

Comfort using computers, online services and digital tools.

Previous support experience is welcome but is not a strict requirement for entry-level applicants.

A valid Portuguese residence permit and legal authorisation to work in Portugal are required.

Work conditions

Based on-site in Lisbon.

Full-time employment: 40 hours per week.

Rotational working schedule.

Training and guidance are provided before handling customer inquiries independently.

Interested in this opportunity? Send your CV to [email protected]

Cross Border Talents