Business Developer - Hospitality Tech (M/F/NB)

⚡ ABOUT D-EDGE

D-EDGE Hospitality Solutions, a subsidiary of Accor and one of the world’s leading hospitality tech providers for hotel distribution. With 17,000+ hotels worldwide trusting our solutions and operations across Europe, Asia and the Americas, we have established ourselves as a global leader, shaping the way hotels connect with guests and maximize revenue.

Ranked No.1 in Europe and No.3 worldwide, D-EDGE combines the expertise of 500+ professionals in 20+ offices, delivering localized support, innovative services, and cutting-edge tools to help hoteliers thrive. With its global network of 500+ partners, D-EDGE offers an ever-expanding ecosystem that fosters collaboration and growth.

At D-EDGE we are driven by these 4 key values:

We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We go the extra mile #GO BEYOND

THE POSITION

The Business Developer is a hybrid role that combines new sales acquisition and account management, allowing you to both grow our hotel client base and ensure the satisfaction and loyalty of existing customers.

You will be the primary point of contact for an assigned portfolio of hotel clients. You will be reporting to the Regional Team Leader.

Your mission will therefore obviously include guaranteeing a best-in-class relationship between our department and our clients. To do so, be recognised by his/her customers as a trusted advisor, able to transform objections and daily operational issues into opportunities to enhance service and maximise sales

Responsibilities of the successful candidate will be to manage, retain and develop a portfolio of accounts - national as well as international.

The Business Developer ensures that customers take full advantage of the products purchased by D-EDGE and implement effective KPIs to achieve growth in their own portfolio.

Missions :

New Sales Acquisition

• Identify and prospect new hotel clients using multiple channels: cold calls, emails, visits, events, and social media.

• Define and execute a proactive sales plan aligned with D-EDGE’s growth strategy in your country/cluster.

• Conduct discovery meetings, present demos, and prepare proposals tailored to client needs.

• Negotiate and close deals, managing the end-to-end sales process.

• Maintain accurate records of sales activities and pipeline progress in Salesforce.
  

Portfolio Management

• Understand the portfolio of products within your region and your upsell targets

• Proactively manage and grow clients' portfolio while exceeding semi-annual and annual revenue goals, capitalising on whitespace analysis and healthy pipeline management

• Own your strategy to meet the country’s/cluster’s upsell targets

• Ensure all activity is captured in the CRM tool

• Prepare regular (weekly, monthly, quarterly) reports on your account portfolio

Client Relationship

• Deliver impactful & effective presentations to your clients

• Map and leverage key stakeholders/decision makers

• Effectively communicate with your clients, manage complaints and set clear expectations.

• Develop and nurture multiple key client relationships with customers, providing superior customer service

• Identify proactive solutions that will be beneficial and answer specific client needs

• Represent D-EDGE in customers’ events
  

Skills :

Hard skills:

• Experience in a combination of revenue management, hotel eCommerce, and sales or providing services and solutions to hotels in revenue management.

• Deep understanding of hotels commercial systems and hospitality industry & market trends in your assigned region.

• Bilingual fluency in local language/English. Any other language is a plus

• Efficiency in Excel, MS Word, Powerpoint & Salesforce CRM
  

Soft skills:

• Be a team player with a solution-oriented mindset and attitude.

• Become a true relationship builder, earning confidence and advocating our D-EDGE values.

• Solid negotiation, presentation, and consultative selling skills.

• Decision Making: Able to make clear & timely decisions and give explicit & clear guidance to our customers.

• Team Player: Positive, motivated, proud of your work and engaged in the Hospitality business.

• D-EDGE Values: Become a D-EDGE Brand Ambassador, promoting our company and values through your interactions. (People First, Open Communication, Go Beyond and Adaptability)
  

‍♂️WHAT YOU'LL BRING

• 5+ years’ experience in a combination of revenue management, hotel eCommerce, and/or marketing/sales or providing services and solutions to hotels in revenue management, eCommerce, and/or marketing/sales

• Understanding of all hotel distribution channels.

WHY YOU WILL LOVE US

By joining us, you’ll find more than just a job — you'll discover a stimulating environment, a committed team, and a culture driven by innovation :

A caring and inclusive culture : respect, transparency, and autonomy every day.
A strong product vision powered by dedicated R&D.
A real commitment to responsibility
An international work environment : 45 nationalities, offices in 20+ countries.
Genuine growth opportunities : Internal mobility, ongoing training, and tailored career paths.

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!

D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

RECRUITMENT PROCESS :

1.  Qualification interview with the Talent Acquisition Team (15-30 mn)
2. Second interview with your N+1
3. Role Play with our SVP Sales EMEA
4. Final call with a D-EDGER (Tema fit)