Car Rental Damage Analyst

Location: Parque das Nações, Lisboa

Schedule: Monday to Friday

• Training: On-site (up to 3 months)


• Post-training: Hybrid (3 days in-office, 2 days remote)

What we offer:

• Salary package up to €1400 gross (fixed salary + meal card + performance bonuses)


• Health insurance at discounted price


• Childcare allowance through Coverflex


• A friendly team


• Potential for relocation or international experience


• Opportunities for professional growth and development


• Managers that care about the well-fare of the employees and help them both professionally and personally

Responsibilities

• Damage documentation – Accurately record all existing or new damages using photos and digital tools;


• Damage classification – Assess the severity of the damage (cosmetic vs. structural) to determine necessary actions;


• Customer interaction – Clearly explain any damage findings to clients in a professional manner;


• Cost analysis – Estimate repair costs and propose cost-effective solutions;


• Report management – Prepare regular incident reports for internal tracking and improvements;


• Compliance with regulations – Ensure procedures align with insurance and legal standards.

Requirements

• Languages: fluency in Portuguese and English;


• Attention to detail – Crucial for spotting even minor damages on vehicles;


• Technical automotive knowledge – Basic understanding of vehicle mechanics and bodywork for accurate assessments;


• Communication skills – Ability to explain findings and procedures clearly to customers and colleagues;


• Organizational skills – Manage multiple inspections and reports efficiently;


• Time management – Quickly assess vehicles, especially during peak times;


• Computer literacy – Use of fleet management software, damage recording systems, and reporting tools;


• Conflict resolution – Handle disputes or disagreements with customers calmly and professionally;


• Teamwork – Collaborate with logistics, customer service, and maintenance departments.

Why Klass Wagen?

Join us in shaping the future of Car Rentals!

A World of Opportunities: When you join Klass Wagen, you're not just an employee; you're a valued contributor to our vision of affordable, and reliable transportation for all. We offer an environment where your ideas are heard, your growth is nurtured, and your ambitions are supported.

Values That Drive Us: At the core of our success are values that guide every aspect of our business. Integrity is our compass, ensuring that every interaction is marked by transparency and trustworthiness. Ambition fuels our determination to continually innovate and surpass expectations. Professionalism is our commitment to delivering the highest standards of service. Fellowship forms the strong bonds that unite us as a team.

15 Years of Excellence: With a rich history spanning over a decade, we've fine-tuned our expertise and cultivated a reputation for exceptional service and unbeatable prices in Romania, Hungary, and Portugal.

Are you ready to steer your career toward excellence, integrity, and a brighter future in the car rental industry?
Together, we'll drive change and create a future where affordability meets quality.