Car Rental Service Advisor

Braga, Portugal | On-site | 6-month Contract (renewable potential)
Start date: 07 May

About the Project

Join a leading international car subscription and rental service operating in over 70 countries and territories, shaping the future of flexible mobility.

You will be part of a fast-paced customer experience team supporting thousands of users who rely on seamless, stress-free access to rental vehicles. This is not just support — it's a high-impact customer journey role where service quality directly shapes brand trust and customer loyalty.

Your Mission

As a Customer Support Advisor (French-speaking), you will be the first point of contact for customers managing their car rental experience. Your role is key in ensuring smooth booking processes, resolving issues efficiently, and delivering an exceptional service experience across all touchpoints.

You will combine problem-solving, communication, and commercial awareness to support both customer satisfaction and business growth.

Key Responsibilities

• Provide professional and empathetic customer support via phone and email

• Manage car rental bookings, modifications, and cancellations

• Assist customers with billing, payments, and account-related inquiries

• Guide users through available rental options and service modalities

• Support onboarding of new customers by collecting and entering data into internal systems

• Identify customer needs and proactively suggest suitable solutions

• Ensure timely handling of requests while maintaining high-quality service standards

• Contribute to a strong and positive brand experience

Your Profile

We are looking for motivated communicators who thrive in structured yet dynamic environments:

• French C2 level (mandatory)

• Strong communication and interpersonal skills

• Customer-oriented mindset with a problem-solving attitude

• Ability to multitask and manage time effectively

• Comfortable working in rotational shifts and a fast-paced environment

• Previous experience in customer support or hospitality is a plus, but not required

What's in It for You

• 6-month contract with potential continuation

• Competitive compensation package:

  • €930 gross/month (paid over 14 months)

  • €7.63 net meal allowance per working day

  • Up to €85/month performance bonus (12 months)

• International, multicultural working environment

• Exposure to a leading mobility and rental car industry player

• Career development in customer experience and operations

Working Schedule

• Monday – Friday: 08:30 – 19:30 (rotational shifts)

• Saturday: 09:00 – 18:00

• 2 days off per week: Sunday + 1 rotating weekday

Start Date: 07 May

Selection Process

• Application submission

• CV validation

• Online assessments

• First interview

• Client interview (if required)

• Final offer

• Onboarding

Ready to Apply?

If you are passionate about customer service and want to grow within an international mobility company, we'd love to hear from you.

Apply now and start your journey in Braga!