Client Support Specialist - Lisbon

Are you a dynamic communicator fluent in Dutch and English? We are a leading international insurance provider seeking a dedicated Client Support Specialist to enhance our service delivery for the Dutch market, based in our vibrant Lisbon offices.

The Core Function: Policyholder Advocacy

Your primary responsibility will be to ensure our Dutch-speaking policyholders receive top-tier service. This involves skillfully managing inquiries across various channels (phone, email) related to their insurance coverage, claims status, and administrative needs. You will need to synthesize complex insurance information and deliver clear, accurate, and empathetic responses, functioning as a true advocate for the customer while adhering to company policies.

What the Role Entails

• Serving as the first point of contact for Dutch customers, resolving questions and service requests related to their insurance products.
• Conducting thorough investigation and efficient resolution of customer issues, knowing when to seamlessly hand off specialist cases to senior teams.
• Communicating intricate policy details and contractual fine points in an easy-to-understand manner.
• Accurately documenting every customer interaction and case status within the proprietary CRM system.
• Strictly maintaining compliance with operational procedures and quality service standards.
• Actively participating in training and contributing to a highly effective, multilingual support team.

Mandatory Requirements

• Language Fluency: Native-level or advanced proficiency in Dutch (written and verbal). High proficiency in English (C1 level or higher) is essential.
• Commencement Date: Must be available to start on January 8th, 2026.
• Employment Eligibility: Valid documentation for working in Portugal, accepted as: EU Citizenship, Residency Card (with remaining validity exceeding one year), or a Refugee Card.

Prior Background (Advantageous, Not Compulsory)

• Prior experience in any customer service environment (e.g., call center, help desk).
• Any background experience within the insurance or regulated financial sectors.

Logistics and Compensation

• Location: Lisbon, Portugal.
• Working Week: Monday through Friday.
• Time Off: Guaranteed weekends off.
• Shift Pattern: Rotating shifts scheduled between 07:30 AM and 08:00 PM.

Financial Package

• Base Salary: €1,100 Gross per month.
• Annual Structure: Paid 14 times per year.
• Incentives: Opportunities for performance-based bonuses.
• Perks: Meal allowance, comprehensive health insurance, and company-provided work equipment.
• Growth: Structured career development plans and continuous training are available.

If you meet these requirements and are ready for a challenging role in Lisbon, submit your application today!