Clinical Advisor & Operations

• Conduct telemedicine consultations.
  
• Guide patients through sample collection procedures and answer clinical queries within scope of practice.
  
• Respond promptly and professionally to patient calls, messages, and emails.
  
• Coordinate appointment and scan bookings (e.g., ultrasound, laboratory tests).
  
• Manage bespoke requests and coordinate reports.
  
• Liaise with clinics to track patient progress and report results.
  

• Schedule laboratory tests and imaging appointments.
  
• Act as the main communication link between patients, clinics, and providers.
  
• Ensure results are delivered, recorded, and reported accurately.
  

• Prepare and dispatch test kits within the EU and support UK orders.
  
• Monitor and manage stock, including material requisitions and kit assembly.
  
• Keep the workspace clean, organised, and functional.
  
• Support Quality Management System (QMS) activities: updates, audits, maintenance, and corrective actions.
  
• Log and respond to feedback or complaints from patients and partners.
  
• Produce order -tracking and workflow reports for management.
  
• Contribute to continuous improvement of processes and services.
  

• Experience in fertility, gynaecology, telemedicine, and advising on sample collection.
  
• Knowledge of ISO 13485 and basic Quality Management System processes.
  

Requirements

Benefits