Community Host

About Boundless Life

Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive "live abroad" experiences that balance professional commitments with enriching personal development.

Since our founding in 2021, we've rapidly expanded to seven locations across Europe, Asia, and soon Latin America, bringing together over 140 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives.

At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future.

Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world.

The role

We are seeking a hands-on, entrepreneurial, community-driven individual to join our Boundless Sintra team — during a critical rebuilding and growth phase. This is not a corporate hospitality role. It’s a high-touch, fast-paced, immersive experience where you’ll be helping rebuild, stabilize, and energize a vibrant family community. Think of it as joining a startup-in-a-startup!

Your role is crucial to ensuring a high NPS, exceptional daily experience for our families, and bringing Boundless Life’s mission to life.

You will collaborate with the Experience and Operations teams to:

• Promptly resolve community requests via the ticketing tool.


• Ensure readiness for families' arrivals and take a hands-on approach during turnover and launch weeks.


• Proactively engage with families at every touchpoint of their journey.


• Build strong relationships with families, understanding their needs, interests, and community integration goals.


• Actively gather feedback and surface insights through constant, direct interaction.


• Welcome and onboard new families into the community — you will be the first face they see.


• Communicate upcoming activities and maximize family participation.


• Manage content for the internal UGC channel and help build the Boundless brand in social media.


• Enable a seamless information flow within the team — you are a communication bridge.


• Partner closely with the onboarding team for a smooth family arrival process.


• Participate in pre-arrival webinars and orientation sessions.


• Book services for families as requested.


• Own the energy and spirit of the Boundless community onsite.
  
  

You will be responsible for:

• Keeping the Welcome Guide fully updated at all times.


• Maintaining and updating EC/OPS brochures, manuals, and emergency documents.


• Keeping location Google Maps, inventories, and internal resources current.


• Creating and managing groups based on shared family interests.


• Empowering families to organize community-led events and initiatives.


• Identifying opportunities for community bonding well before families' arrival.
  

Success metrics:

• Net Promoter Score (NPS)


• Number and quality of community-led activities


• Family satisfaction and engagement levels

What’s In It For You

• A fast-growing company with strong financial backing.


• A mission-driven, passionate team shaping the future of family living.


• Opportunity to grow rapidly with expanding responsibilities and leadership potential.


• Be part of building a community and lifestyle brand from the ground up.


• Lunch included during working hours.


• Discounts to participate in Boundless Life cohorts globally.

About You

• Local presence: Must live in or close to Sintra and commute daily.


• Minimum 2 years experience in Guest Relations, Customer Experience, Hospitality, or Community Building roles.


• Fluent in English and Portuguese.


• Strong interpersonal, communication, and emotional intelligence skills.


• Highly organized: able to manage high volumes of communications and operational updates.


• Comfortable leading communications with families daily, both in-person and digitally.


• Experienced in event hosting and community-building activities.


• Excited to build systems, not just operate them — enjoy messy, early-stage environments.


• Strong problem-solving ability and calmness under pressure — you will face unexpected challenges.


• Enthusiastic, proactive, and a "can-do" attitude — ready to jump in wherever needed.


• Previous experience working with third-party vendors is a plus.


• Familiarity with startup environments.

Important Mindset for Success in Sintra

• You are joining during a rebuilding and fixing phase — not a polished or fully structured operation.


• You will need to create, stabilize, and improvise.


• Boundless Life’s heart is community-building — not only operations.


• If you love dynamic environments, creating joy for families, and building something meaningful with your own hands, you’ll thrive here!

What's next?

• First call with our Recruitment team (30 min).


• Interview with the local General Manager (60min)


• Interview with our Global Leads of Operations/Experiences (60 min)


• Final check-in with our Head of Operations (60 min)

The process might change slightly as we go along, we will keep you posted at all times. 

Want to know more about working at Boundless Life? Check out our story!