Content Moderator Global Social Media Platform

Location: Lisbon, Portugal 

Work Model: On-Site

Language Required: Dutch (mother tongue) + English 

Schedule: Monday to Sunday | 24/7 rotative shifts | 2 rotative days off

Start Date: 30 April 2026

Contract: CDD 6 months

Salary: 1,100€ base × 14 months | Meal allowance 7.63€/day

Bonus / Extra: €100 complexity bonus × 11 months

Relocation: Shared accommodation for relocators from outside Portugal (up to 12 months). No flight ticket.

About the Role

Join the Dutch-speaking content moderation team for one of the world's largest short-video and social media platforms. You will review user-generated content against platform community guidelines, making daily decisions that directly impact platform safety for millions of users. This role requires emotional resilience — you will be exposed to sensitive and potentially disturbing content as part of your regular workflow. Wellbeing support and structured psychological protocols are in place. Note: the client prefers candidates with no prior experience working for this organisation.

What You Will Do

• Review Dutch-language user-generated content against community guidelines
• Make consistent, policy-based decisions on content approval, restriction, or removal
• Identify and escalate high-severity content following defined protocols
• Maintain accuracy and decision consistency under time pressure
• Participate in calibration sessions to ensure policy alignment
• Flag policy gaps or edge cases for continuous improvement

What We Are Looking For

• • Dutch mother tongue
• • English 
• No prior work experience with this client organisation (any country or project)
• Emotional resilience — ability to process distressing content professionally
• Strong decision-making and written communication skills
• Understanding of online culture and digital communities
• • EU ID, valid Portuguese residence permit, or equivalent

What's In It for You

• • 1,100€ × 14 months | €100 complexity bonus × 11 months
• • Meal allowance 7.63€/day
• Health insurance (from day 1, free after 6 months)
• • Shared accommodation for relocators
• • Psychological wellbeing support provided
• Trust and safety sector experience — growing field in tech