Continuous Improvement Senior Specialist

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

Job Details

Kantar is the world’s leading AI-native marketing data and analytics business and an indispensable brand partner to the world’s top companies. We combine the most meaningful attitudinal and behavioural data with deep expertise and advanced analytics to uncover how people think and act. We help clients understand what has happened and why and how to shape the marketing strategies that shape their future.

Why this job is important

As a Continuous Improvement Senior Specialist, you will play a central role in how we strengthen and optimise the services delivered by Kantar Business Services (KBS). You will help shape the performance culture of our Enabling Functions by providing meaningful insights that support smarter, data‑driven decisions. Your work will influence how our processes evolve, how teams collaborate, and how we embed new ways of working across our global organisation.
In this role, you’ll partner with senior leaders to drive the maturity of our Continuous Improvement (CI) framework, ensuring it is robust, forward‑looking, and aligned with Kantar’s operating model. By combining analytical thinking, curiosity, and a passion for problem‑solving, you’ll help us understand what drives performance, identify opportunities for improvement, and guide the delivery of long‑term value. This is an opportunity to make a real impact—enhancing service quality, improving efficiency, and supporting our ambition to become an indispensable brand partner to clients around the world.

What you’ll be doing

• Measuring and monitoring performance across all KBS service lines, providing insight into key performance indicators that drive high‑quality delivery.
• Leading diagnostic reviews using data, process mining, and root‑cause analysis to understand drivers of performance and improvement opportunities.
• Partnering with senior leaders to define annual CI priorities and support the development of performance improvement roadmaps.
• Facilitating problem‑solving workshops such as Kaizen events, Design Thinking sessions, and Lean activities across cross‑functional teams.
• Working closely with Automation, AI, and Product teams to identify automation use cases and track value delivered.

The ideal skills & experience

• Strong experience working in a Global Business Services (GBS) environment, ideally partnered with outsourced teams.
• Proven background in performance measurement, KPI design, and data‑driven decision making.
• Ability to identify, analyse, and deliver continuous improvement opportunities with confidence and curiosity.
• Experience collaborating with automation or digital transformation teams.
• Clear communication skills, with the ability to engage and influence stakeholders at all levels.

What’s in it for you

• Hybrid working with two to three days in the office
• Up to 25 days off, life leave, plus your birthday off and two days paid for volunteering
• Meal card and flexible benefits where you are allocated funds to spend on a variety of benefits such as transport cost, education related and more

Why join Kantar?

You’ll be joining our Functions team, right at the centre of our business. Functions is made up of some really important people, like Finance, Legal and our People Teams; all skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

What about Kantar itself? Well, we shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And if we combine the expertise of our people with the latest AI technology, we can really help brands discover some amazing insights.   

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way works for them. We encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others with us.  

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Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.