Croatian-Speaking Content Moderation Specialist

Croatian-Speaking Content Moderation Specialist

Location: Lisbon, Portugal
Employment Type: Full-time

Introduction

We are looking for a responsible, detail-oriented, and resilient Croatian-Speaking Content Moderation Specialist – Trust & Safety to join an international team dedicated to maintaining safe and respectful online environments. In this role, you will help protect users and platforms by reviewing and moderating user-generated content in line with community guidelines and internal policies.

This position is ideal for individuals who value fairness, accuracy, and consistency, and who are motivated to contribute to a positive digital experience while working in a structured, professional, and multicultural environment.

Responsibilities

• Review and evaluate user-generated content including text, images, videos, advertisements, and websites

• Ensure content complies with community standards, trust and safety policies, and legal requirements

• Identify, flag, and take action on content related to hate speech, harassment, misinformation, violence, self-harm, or other prohibited material

• Apply moderation guidelines consistently while exercising sound judgment in complex or sensitive cases

• Escalate high-risk or ambiguous content to senior teams according to established procedures

• Maintain high levels of quality, accuracy, and productivity while meeting daily performance targets

• Use internal moderation tools and systems efficiently to document decisions and actions

• Participate in training, quality calibration sessions, and continuous improvement initiatives

• Adapt to evolving guidelines, workflows, and platform requirements

Qualifications

• Native or fluent Croatian (C1/C2 level), with strong comprehension of cultural and linguistic nuances

• Good command of English (B2 level or higher) for training and internal communication

• Strong attention to detail and ability to follow detailed guidelines consistently

• Emotional resilience and professionalism when handling sensitive or disturbing content

• Good analytical and decision-making skills

• Comfortable working with digital tools, internal systems, and multiple content formats

• Ability to work independently while also contributing positively to a team environment

• Flexibility to work rotating shifts if required

What We Offer

• Stable full-time employment in a well-established international organization

• Paid training and structured onboarding to ensure confidence and success in the role

• Competitive salary package aligned with local market standards

• Health insurance coverage and additional employee wellbeing benefits

• Meal allowance provided through a company benefit program

• Relocation support for eligible candidates moving to Portugal

• Modern office facilities in a vibrant, multicultural city

• Supportive team culture focused on collaboration, respect, and quality

• Clear opportunities for internal growth and career development

Apply NOW

If you are fluent in Croatian, attentive to detail, and motivated to contribute to a safer online environment, this role offers a meaningful opportunity to make a real impact every day. You will be part of a professional team that values integrity, consistency, and personal development, while supporting platforms used by millions worldwide.

Take the next step in your career and join a Trust & Safety team where your work truly matters — your contribution will help shape a more secure and respectful digital space.