CS Specialist German

Website Solutions Customer Support Specialist – German

Location: Lisbon, Portugal (On-site)
Start Date: 02 April 2026
Schedule: Monday–Friday, 06:00–22:00 (rotative shifts) – two days off: Saturday & Sunday
Contract Type: CDD, 6 months
Languages: Native or C1 German & English B2

About the Role
Join a leading global organization supporting Website Solutions clients. You will deliver exceptional customer service, troubleshoot technical issues, and guide users to ensure a seamless experience. This is a dynamic role in a multicultural environment, perfect for someone with a tech or digital marketing interest.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism.
• Troubleshoot technical issues related to websites and web solutions.
• Act as a trusted advisor and guide users through their queries.
• Collaborate with internal teams to escalate and resolve complex cases efficiently.

Requirements

• At least 6 months of experience in customer service, tech support, or a similar role.
• Native or C1-level German and B2-level English.
• Knowledge or enthusiasm for digital marketing and/or web design (mandatory).
• Proactive problem-solving and strong communication skills.
• Ability to work rotational shifts between 06:00–22:00.

Compensation & Benefits

• Base Salary: €1,100 gross/month (14 months) €15,400 gross/year
  

• Performance Bonus: Up to €180/month (12 months) €2,160 gross/year
  

• Meal Allowance: €7.23/day (net) ~€1,908.72/year

• Transport Allowance: €20/month €240/year + Uber reimbursement up to €25/day if starting at 06:00

• Welcome Bonus: €3,000 (one-time)

• Total Annual Compensation (including bonus & allowances): ~€17,548.72 + performance bonus €2,160
• Health insurance from Day 1 (free after 6 months).

• Career development and exposure to a multicultural environment.

Relocation Support (Optional)

• Airfare reimbursement up to €400 (Economy class) after 6 months.

• Accommodation in shared apartment for up to 12 months at €280/month (deducted from payslip, all utilities included).

Hiring Process

1. Application submission
   

2. Profile validation
   

3. Initial phone call
   

4. Online assessment
   

5. First interview
   

6. Client interview (if applicable)
   

7. Job offer

Why Join Us?
Work in Lisbon, enjoy the vibrant city life, and build your career in a company where your contributions make a real impact.