CS Specialist Global Social Media Platform

Location: Lisbon, Portugal 

Work Model: On-Site

Language Required: Dutch + English 

Schedule: Monday to Sunday | 07:00–23:00 rotative shifts | 2 rotative days off

Start Date: 30 April 2026

Contract: CDD 6 months

Salary: 1,100€ base × 14 months | Meal allowance 7.63€/day

Bonus / Extra: €100 complexity bonus × 11 months

Relocation: Shared accommodation for relocators from outside Portugal (up to 12 months). No flight ticket.

About the Role

Join the Dutch-speaking customer support team for one of the world's largest short-video and social media platforms, based in Lisbon. You will handle customer queries, account issues, and escalations in Dutch within a structured, fast-paced multilingual environment. Note: the client prefers candidates with no prior experience working for this organisation in any capacity or country.

What You Will Do

• Handle Dutch-language customer queries via chat and email
• Resolve account access, content, and policy-related support cases
• Follow platform guidelines and escalation protocols
• Meet daily quality and productivity KPIs
• • Document all interactions accurately
• Participate in regular training and team briefings

What We Are Looking For

• • Dutch mother tongue
• • English 
• No prior work experience with this client organisation (any country or project)
• • Customer service experience preferred
• Comfortable with extended rotative shifts (07:00–23:00)
• • EU ID, valid Portuguese residence permit, or equivalent

What's In It for You

• • 1,100€ × 14 months | €100 complexity bonus × 11 months
• • Meal allowance 7.63€/day
• Health insurance (from day 1, free after 6 months)
• • Shared accommodation for relocators
• Global tech brand on your CV