Customer Care Agent Dutch-speaking

PRIORITY OPENING — Large intake across multiple start dates!

Are you a Dutch-speaking professional ready to thrive in a dynamic, full-time customer-facing role? We urgently need Dutch-speaking Customer Care Agents for a leading mobility and infrastructure services company in the Porto area. If you are motivated, communicative, and ready to hit the ground running — we want to hear from you today!

As a Customer Care Agent, you will be at the forefront of the customer experience, providing expert assistance 24/7. Your role is essential to keeping customers informed, happy, and loyal. You will join a growing, energetic team in a company that values its people and invests in their development.

Your responsibilities:

• Respond to inbound customer contacts across phone, email, and chat
• Address queries related to services, accounts, billing, and technical issues
• Deliver consistently high levels of customer satisfaction
• Use CRM systems to log interactions and manage follow-ups
• Work collaboratively to exceed collective performance targets

What we are looking for:

• Dutch: C1/C2 (native or near-native)
• English: B2 or above
• Flexible to work rotating shifts including nights and weekends (24/7 operation)
• Resilient, proactive, and solution-focused mindset
• EU citizenship or valid Portuguese work/residence permit required
• High School Diploma required

What is on offer:

• Full-time contract with shift allowances
• Porto-based with hybrid remote options
• Excellent onboarding and ongoing coaching
• Career advancement within a growing company
• Strong team culture with regular team activities