Customer Care with a Healthcare Corporation

Customer Care with a Healthcare Corporation (Czech Language)

Office Location is Av. Dom João II 36, 1990-083 Lisboa, Portugal

Salary is EUR 1,100 per month gross with bonuses

What You Can Look Forward To
Are you ready to take the next step in your career as a Customer Care Specialist?

In this role, you'll have the meaningful opportunity to support customers who rely on life-enhancing medical devices, offering guidance and solutions that truly make a difference in their lives.

No matter your background or experience, if you bring ambition, creativity, and drive, youll be part of a team thats shaping the future.
We're looking for passionate individuals who want to grow, contribute, and thrive in a world full of possibilities.

Your Role

• Deliver friendly and effective support via phone, email, and chat for customers using insulin pumps and related products

• Provide accurate and helpful information about medical devices and their features

• Guide customers in connecting their insulin pumps to smartphone apps

• Handle every interaction with empathy and professionalism

• Help customers get the most from their medical devices with clear, supportive instructions

• Document interactions in the SAP CRM system to ensure follow-up and resolution

• Collaborate with advanced support teams to resolve complex cases

• Keep customer records up to date and support database management

• Proactively reach out to customers to ensure satisfaction and continued success with their products

• Manage returns and resolve complaints in line with company policies

What You Bring

• Native-level Czech and a good command of English (minimum B2 level)

• A high school diploma

• The ability to remain calm and helpful, even in stressful situations

• Confidence using customer management systems (like CRM tools) and Microsoft Office

• A strong sense of empathy and a genuine desire to help others

• Excellent communication skills and a solution-focused mindset

Perks & Benefits

• Opportunity to collaborate with top players across different industries

• A culture that values and empowers every employee

• Comprehensive training and ongoing personal development

• Health insurance starting from day one

• Access to company-provided accommodation options

• Reimbursement for initial flight costs

• One annual complimentary return flight to your home country (within Europe)

• Free Portuguese language classes, organized sports and social events

• Attractive monthly and quarterly bonuses