Customer Care with Social Media EUR 2, 500 Welcome Bonus

Customer Care with Social Media (Dutch Language) EUR 2,500 Welcome Bonus

Office Location is Av. Dom João II 36, 1990-083 Lisboa, Portugal

Salary is EUR 1,250 per month gross with bonuses

What You Can Expect
Are you passionate about online advertising and emerging technologies? Are you excited by the opportunity to work with one of the most innovative and globally recognized companies?
Be part of the team supporting a top social media platform that connects hundreds of millions of users daily and is transforming the way people interact online.

Our Client
A leading name in the world of social media, our client is a global platform that is constantly shaping the future of digital communication.

What You'll Do

• Support small and medium-sized businesses (SMBs) as they grow and thrive through multiple communication channels including chat, email, and phone

• Help expand the self-serve advertising base for SMB clients within the digital advertising space

• Deliver exceptional pre- and post-sales support for self-service products

• Provide expert guidance and support on tools and products to enhance the client experience

• Identify patterns, provide creative solutions, and assist SMBs with challenges

• Resolve customer inquiries with professionalism and efficiency

• Share valuable feedback and insights from customers to help improve product development

What You'll Need

• Native Dutch speaker

• Strong command of English (B2 level)

• Knowledge of social media and digital advertising platforms

• At least 1 year of experience in a customer support role

• Excellent written and verbal communication skills

• Adaptable, fast learner, and enthusiastic about helping businesses grow

• Availability to work flexible shifts, including weekends on a rotation

• Comfortable in a fast-paced, dynamic environment

• Experience in customer service or call center environments is a plus

Benefits

• Join a top-tier multinational company with exciting growth opportunities

• Clear and stable career path with opportunities for progression

• Comprehensive training and smooth onboarding process

• Health insurance provided from your first day

• Renewable fixed-term contract with long-term prospects

• Initial flight cost reimbursement after 9 months and airport pickup

• One annual round-trip flight to your home country (within Europe)

• Option to stay in company-arranged accommodation

• Enjoy free organized sports activities and fun social events