Customer Experience Associate Ukrainian Speaking

Job Title: Customer Experience Associate – Ukrainian Speaking 

Location: Portugal

Role Overview: We are hiring Ukrainian-speaking Customer Service Advisors to join a multinational enterprise located in Portugal.

Core Responsibilities:

• Handle and resolve client queries across various channels, including live chat, email, and telephone.
• Deliver polite, transparent, and highly professional assistance to all users.
• Supply precise answers focused on effectively resolving the customer's needs.
• Accurately log and maintain records of all client communications within our internal database.
• Consistently uphold the company's service benchmarks and quality expectations.
• Work cross-functionally with global team members as situations require.
• Previous background in customer support is entirely optional.

Candidate Requirements:

• Possess native or fluent (C1-C2) proficiency in the Ukrainian language.
• Demonstrate an intermediate or advanced grasp of English (minimum B1 level).
• Are fully prepared to relocate to and work from Portugal.
• Have a dependable, driven personality with a strong willingness to acquire new skills.
• Feel comfortable and thrive in a highly diverse, international workplace.
• Hold EU citizenship, a legal Portuguese work permit, or active temporary protection status in Portugal.

What We Provide:

• Monthly Gross Income: Between 975 € and 1200 €.
• Fully compensated initial training and a well-organized onboarding phase.
• An energetic, diverse, and vibrant team atmosphere.
• The chance to build your professional portfolio within a global corporate structure.
• Opportunities to develop crucial business and communication expertise for your long-term career growth.
• Relocation Assistance: We provide a dedicated package to help smooth your transition to Portugal. Specific details, benefits, and timelines will be reviewed directly during the interview stage.