Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
This is more than a customer service role—it’s a chance to build a career while working closely with a globally admired motorcycle brand, where passion, performance, and customer experience ride side by side.
What you will do in this role
As a Customer Service Representative, you will:
Manage inbound calls, as well as real-time chat, email support, and social media, ensuring every interaction feels like a professional and friendly greeting.
Act as the primary liaison for members. You will provide information on programs, membership benefits, and assist with new member orientations.
Answer detailed questions regarding Motor Clothes, general merchandising, and parts and accessories (P&A).
Inform the community about upcoming rallies, local shop events, and social gatherings to drive engagement and ridership.
Assist in managing contacts from dealerships, providing support for "how-to" questions, and facilitating partnerships within the network.
Address customer complaints with empathy and a "Make Things Right" attitude to ensure continued brand loyalty.
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