Customer Representative (French-speaking) -Travel Experience

Empresa : Concentrix Portugal

Tipo de Emprego : Periodo Integral

Porto

Número de Aplicantes

000+

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Descrição do Emprego - Customer Representative (French-speaking) -Travel Experience

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

Respond to customer inquiries via various communication channels (phone, email, chat - TBC).
Resolve customer issues and complaints efficiently, escalating to supervisors when necessary.
Assist clients with booking, modifying, and canceling travel arrangements.
Provide accurate information about travel services, destinations, and company policies.
Maintain and update customer records in the CRM system.
Collaborate with team members and other departments to enhance customer service delivery.
Collect and report customer feedback for service improvement.

Original job Customer Representative (French-speaking) -Travel Experience posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Representative (French-speaking) -Travel Experience

Descrição do Emprego - Customer Representative (French-speaking) -Travel Experience

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