Customer Service

Porto, Portugal | Hybrid | Dutch + English | Monday to Sunday - 24/7 (Rotative shifts). Night Shift (22:00 to 07:00) – The night shift team is quite small, so each agent may only be required to cover this schedule occasionally during the month | 23/Apr/26

ABOUT THE ROLE:

We are seeking Dutch-speaking Customer Service professionals to join our client's dynamic team in Porto. This hybrid role offers the opportunity to deliver exceptional customer support in a multilingual environment while enjoying the vibrant lifestyle of Portugal's second-largest city.

WHAT YOU WILL DO:

— Provide outstanding customer service to Dutch-speaking clients via multiple communication channels

— Handle customer inquiries, concerns, and requests with professionalism and efficiency

— Maintain accurate records of customer interactions and transactions

— Collaborate with team members to ensure consistent service quality

— Work flexible rotative shifts including occasional night shifts to support 24/7 operations

— Contribute to a positive team environment and customer-focused culture

WHAT WE ARE LOOKING FOR:

— Fluency in Dutch and English (C1 level)

— Strong communication and interpersonal skills

— Customer-oriented mindset with problem-solving abilities

— Flexibility to work rotative shifts including occasional night shifts

— Ability to work independently and as part of a team

— Reliable and professional work ethic

WHAT'S IN IT FOR YOU:

— Competitive base salary paid over 14 months

— Performance Bonus: 150€ per month for 11 months

— Meal Allowance: 7.63€ per working day

— Welcome Bonus: Paid in 12 monthly instalments during your first year

— Health Insurance: Available from day 1 (monthly contribution required, becomes free after 6 months)

— Hybrid work model offering flexibility and work-life balance

— 2 rotative days off per week

— Professional development opportunities in a growing international company

— Vibrant work environment in Porto

Interested? Apply now and join our growing team in Porto!