Customer Service Advisor Italian Speaker

Customer Service Advisor Italian Speaker (Lisbon, On-Site)

Start date: 26 June 2025

Location: Lisbon, Portugal (On-site)

Languages required: Native/Fluent Italian

Contract: Full-time (permanent)

Schedule: 24/7 coverage rotative shifts (Monday to Sunday)

Days off: 2 rotative days per week

What We Offer

• Salary: 1,000 gross x 14 months
• Meal allowance: 7.63 net per working day
• Welcome Bonus: 2,000 (for all new onsite hires, for Italian market; available until end of July)
• Relocation support:
  • From outside Portugal:
    • Shared accommodation (room, all bills included) for up to 12 months (280/month, payroll deducted)
    • Hotel room for 28 days on arrival (project-dependent)
    • Airfare reimbursement (up to 400 in Economy class) after 6 months employment
  • From inside Portugal:
    • Hotel room up to 15 days (project-dependent)
    • Reimbursement of domestic travel (up to 150) after 6 months employment
    • Accommodation available only if currently in competitor housing
• Selection process: Language assessment + interview(s)
• 28 days annual leave (pro rata)
• Onboarding and continuous training

Who Can Apply

• Eligible documents: EU ID, residence card, Manifestação de Interesse, visas (subject to verification)
• Not eligible: Non-EU work permits without the above documents

Job Overview

Be the first point of contact for Italian-speaking customers, handling enquiries via phone, email, or chat. Provide outstanding support, troubleshooting, and information across a range of products and services. Training provided.

Additional Info

• Transport allowance not provided
• Start your career in an international, multicultural team!

Interested? Apply with your CV and required documentation.