Customer Service Advisor UK Banking and Financial Services

Start date: 12 February 2026
Work model: On-site
Schedule: 24/7 rotational shifts

Job description:
As a Customer Service Advisor, you will provide high-quality support to customers in the UK banking and financial services sector. This role requires professionalism, reliability, and the ability to work within strict regulatory guidelines.

Your main responsibilities will be:

• Assisting customers with account-related and transactional inquiries
• Providing clear and accurate information on banking products and services
• Following established procedures and compliance requirements
• Using internal systems to manage and resolve customer requests
• Maintaining service quality and customer satisfaction standards

What we are looking for:

• Advanced English proficiency (C1 or C2)
• At least 1 year of experience in Banking, Financial Services, or Insurance
• Exposure to the Irish market is required
• Ability to work in a fast-paced, 24/7 operational environment

This is a full-time, on-site position offering long-term stability.
Eligibility: EU nationality or a valid Portuguese work or residence permit is mandatory.