Customer Service Dutch & English

Porto, Portugal (Hybrid)
24/7 Rotational Shifts | Monday–Sunday | 2 days off per week
Salary per 14 months + 150€ per 11 months
Welcome Bonus: 1500€ (paid in 12 monthly installments)

About the Role

We are seeking Dutch-speaking Customer Service Representatives to join a leading Diabetes Medical Devices project. In this role, you will provide professional support to customers, assisting them with inquiries, product guidance, and troubleshooting while maintaining high-quality service standards.

This position operates on rotational shifts, including occasional night shifts (22:00–07:00). Candidates must be comfortable working in a 24/7 schedule.

Key Responsibilities

• Provide customer support via phone, email, or chat in Dutch and English
• Assist customers with product-related questions and guidance
• Maintain accurate records of interactions and customer requests
• Escalate complex issues following internal procedures
• Ensure high customer satisfaction through professional and timely responses

Requirements

• Fluent in Dutch and English (C1)
• Ability to work rotational shifts in a 24/7 environment
• Eligibility to work in Portugal:
  • EU ID or Residence Card
  • Valid Work Visa (Type D) + AIMA Appointment Scheduled + NIF
  • Expired Work Visa (Type D) + AIMA Appointment Attended + NIF
  • Manifestação de Interesse
• Night shift flexibility preferred but not mandatory every month

Compensation & Benefits

• Base salary per 14 months + 150€ attendance bonus per 11 months
• Welcome Bonus: 1500€ (distributed monthly in first year)
• Meal allowance: 7.63€ per day
• Health insurance: from day 1 (monthly contribution required, free after 6 months)
• Relocation support available for candidates inside and outside Portugal

Application Requirements

• Updated CV
• Proof of eligibility to work in Portugal
• Willingness to work in rotational shifts, including occasional nights