Customer Service for Betting App

Support Consultant European Portuguese (Betting App)
Location: Lisbon, Portugal (On-Site) | Full-Time
Languages: European Portuguese (C1+) & English (B2+)

Step into a Career with Impact

Join a global tech leader powering major brands across 70+ countries. This is your chance to grow with a company recognised for its culture, innovation, and career progression.

As a Support Consultant for a leading betting app, you'll be the expert voice customers rely on resolving queries, building trust, and ensuring smooth experiences.

What You'll Do

• Handle inquiries via chat, email, and phone

• Support users with account issues, betting activity, or general questions

• Deliver clear, empathetic communication while following company policies

• Share feedback to improve tools and service processes

• Stay up to date on platform updates and industry trends

What You Bring

• Fluency in European Portuguese (written & spoken)

• Good command of English (B2 or higher)

• Interest in sports and betting industry

• Good typing and computer skills (MS Office; CRM tools)

• Adaptability to rotational shifts

• Customer support experience is a plus but not required

What You'll Get

• Competitive salary + performance bonus

• Central Lisbon office

• Paid training & development from day one

• Career growth, language classes & leadership programs

• Referral bonuses and international team culture