Customer service for FedEx - Chinese speaker

Your Role

Are you excellent finding the best business solutions possible? Do you love to communicate and negotiating is one of your top skills? Then you are the one who we looking for this position! As a customer service representative for FedEx, your aim will be answering sales’ pricing inquiries from several clients, actively providing discounts or any other feature related to Pricing.
You will be applying, on a daily basis, your strong verbal and written communication skills so that you can easily create a genuine, customer friendly experience to all the clients.
We will provide you with intensive training and give you the right tools to grow within our international company.

What you'll do

• Process sales executive’s requests and resolve customer issues;
• Follow all regulations according to pricing guidelines;
• Follow up with the sales executive daily until the issue is resolved;
• Finding business solutions that balance the needs of the customer;
• Create a win-win situation for the customer in each interaction.

What you'll need

• Native or near native Chinese speaker;
• Proficient oral and written communication in English (minimum B2 level);
• Customer care or Sales experience (preferred);
• Analytical thinking: ready to detect current problems;
• Customer oriented;
• Pro-active in promoting effective problem solving.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection;
• Free healthy meals, such as salad, fruit, soup and bread, available to all employees;
• Health Insurance since day one in the company;
• Free company events and activities;
• Floor animation activities, with prizes every month.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!

With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.