Customer Service (French And English) - Lisbon Pns

We are looking for dynamic people, who speak French, Portuguese and English .

This job would be for an office in Lisbon, for a position of customer service representative for a Portuguese technology company .

The CSR will have a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg and Poland. You will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:

Main Responsibilities:

• Investigate case details to determine the root cause of issues
• Learn and master multiple applications and resources including contact management systems and knowledge bases
• Communicate quickly and effectively to internal and external stakeholders
• Triage and escalate urgent issues in order to drive them to resolution
• Complete thorough documentation and notation on customer contacts and trends
• Provide feedback to management teams regarding processes and trends

Requirements:

• Fluent in oral and written French, Portuguese and English.
• Experience in customer service (preferential)
• Has empathy – the candidate has a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways.
• Available to work on site in Lisbon in rotating shifts between 8am and 8pm

What we offer:

• Contract with our client
• Private health insurance
• Gym pass membership
• Other benefits

If you think you are up for the challenge, send us you CV!

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