Customer Service French-Speaking

Job Title: Onsite French-Speaking Customer Service Representative
Location: Aveiro, Portugal (Onsite Only)
Industry: Website Technical Solutions
Job Type: Full-Time (Rotative Shifts)

Salary & Benefits:

• Competitive Salary
• Health and Life Insurance (Comprehensive coverage from day one)
• Meal Allowance
• Transport Allowance
• Company-Provided Equipment (Laptop, tools, and software)
• Career Growth & Development Opportunities
• Work Onsite: This role is based onsite in Aveiro, Portugal.

Shift Details:

• Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts)
• Days Off: 2 Rotative Days per week
• Shift Pattern: Rotating shifts covering morning, afternoon, and night shifts.

Language Requirements:

• French (Minimum C2 level required)
• English (Intermediate proficiency preferred)

Job Description:

We are seeking a dynamic and customer-focused French-Speaking Customer Service Representative to join our team in Aveiro, Portugal. This is an exciting opportunity in the website technical solutions industry. As an onsite representative, you will provide French-speaking customers with top-tier technical support, offering assistance with website-related issues, troubleshooting, and ensuring their overall satisfaction. If you are eager to be part of an innovative, growing company and are ready to work in a fast-paced and rewarding environment, this is the perfect opportunity for you.

As an onsite French-speaking customer service representative, you will be the first point of contact for our customers, assisting with any website-related issues they may encounter. Whether it is troubleshooting, guiding customers through technical features, or providing solutions to errors, you will be instrumental in ensuring that customers have a seamless experience. This position requires attention to detail, strong problem-solving skills, and the ability to effectively communicate complex technical information in a clear, customer-friendly manner.

Prior experience in customer service or technical support is a plus, but not required. You will be provided with comprehensive training, including product knowledge and customer interaction best practices, to ensure your success. As part of your career development, you will have opportunities to grow within the company, with ongoing training and advancement opportunities available.

Key Responsibilities:

• Provide top-tier customer service to French-speaking clients through various channels (phone, email, and live chat) in relation to website technical issues.
• Troubleshoot and resolve technical problems related to website performance, user accounts, and content management.
• Assist customers with technical guidance, such as helping them navigate website features, solve errors, and understand best practices.
• Record and track customer interactions and technical issues in our CRM system to ensure smooth follow-up and accurate documentation.
• Escalate complex issues to the appropriate teams within the company when necessary to ensure customer problems are resolved efficiently.
• Provide clear and effective communication of technical solutions, both verbally and in writing, ensuring customers understand the steps required to resolve issues.
• Ensure customer satisfaction by delivering prompt, professional, and effective solutions, keeping a high standard of service at all times.
• Participate in training sessions to continuously develop your technical knowledge and improve service quality.
• Maintain confidentiality of customer data and comply with security standards.
• Offer feedback to improve product development and service improvements based on customer interactions and needs.
• Adapt and remain calm under pressure, especially during high-demand periods or when handling challenging customer situations.

Skills and Qualifications:

• Fluency in French (Minimum C2 level required)
• Intermediate proficiency in English (B2 level or higher preferred)
• Previous customer service or technical support experience is an advantage but not essential
• Strong communication skills with the ability to explain technical concepts in simple terms
• Problem-solving mindset, with the ability to troubleshoot issues effectively and efficiently
• Attention to detail and ability to handle repetitive tasks with accuracy
• Ability to work in a fast-paced environment, managing multiple tasks and priorities
• Ability to handle stress and work under pressure, especially during peak hours
• EU ID required for employment in Portugal
• Comfortable working with rotating shifts (including nights and weekends)

Additional Benefits:

• Health and Life Insurance: Comprehensive insurance coverage from day one
• Meal Allowance: Daily allowance to cover your meal costs during your shifts
• Transport Allowance: Monthly allowance to assist with transportation expenses
• Company-Provided Equipment: All necessary equipment (laptop, software tools, and access to systems) to perform your role
• Career Development: Opportunities for growth within the company, with access to various training and development programs
• Ongoing Training: We invest in your development and provide all the resources you need to succeed in your role