Customer Service - German

Job Title: Customer Service Representative (French, Italian, German, Dutch)
Location: Lisbon, Portugal

Working Hours:

• Monday to Friday: 08:00 AM to 08:00 PM (Rotational shifts)
• Saturday and Sunday: 08:00 AM to 05:00 PM
• Days Off: 2 days off per week (Rotational)

About the Role:

We are looking for enthusiastic Customer Service Representatives to join our team in Lisbon. This position requires fluency in German, and will focus on providing excellent customer support. If you're passionate about delivering top-notch service, we want to hear from you!

As part of a multicultural team, you will be responsible for assisting customers with inquiries, troubleshooting issues, and ensuring a smooth customer experience. The role operates in rotational shifts, offering a dynamic and flexible work environment.

Key Responsibilities:

• Provide excellent customer service to German speaking customers via phone, email, or chat.
• Address customer inquiries, resolve issues, and provide accurate product/service information.
• Maintain a high level of customer satisfaction by handling all interactions professionally.
• Ensure customer interactions are logged and tracked accurately in the CRM system.
• Collaborate with the team to improve service processes and enhance the customer experience.
• Meet and exceed performance targets, such as response time and customer satisfaction metrics.

Requirements:

• Fluency in German (both written and spoken).
• Previous customer service or call center experience is a plus.
• Strong communication skills with a customer-focused approach.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving abilities and attention to detail.
• Team player with the ability to work independently.
• Flexibility to work in rotational shifts, including weekends.

Compensation & Benefits:

• Performance Bonus: Monthly performance-based bonus.
• Welcome bonus
• Competitive salary based on experience.
• Work-life balance with rotational shifts and 2 days off per week.
• Training & Development: Full training provided to ensure you succeed in the role.
• Multicultural Work Environment: Work with colleagues from various countries and cultures.

How to Apply:

If you meet the qualifications and are excited to join a dynamic and international team, please send your CV to [email protected]

We look forward to reviewing your application!