Customer Service Lisbon onsite

Location: Lisbon, Portugal (On-Site)

Work Model: On-Site

Language Required: German + English

Schedule: Monday to Sunday | 24/7 rotative shifts | 2 rotative days off

Start Date: 30 April 2026

Contract: CDD 6 months

Salary: Base × 14 months | Meal allowance 7.63€/day

Bonus / Extra: €60 complexity bonus × 11 months

Relocation: Shared accommodation for relocators from outside Portugal (up to 12 months). 

About the Role

Join the German-speaking Customer Support team for one of the world's largest e-commerce platforms. You will review user-generated content against platform community guidelines. This role requires emotional resilience — exposure to sensitive content is part of the daily workflow. Wellbeing support is provided.

What You Will Do

• Review German-language user-generated content against community guidelines
• Make consistent, policy-based decisions on content approval, restriction, or removal
• Identify and escalate high-severity content following defined protocols
• Maintain accuracy and consistency under time pressure
• • Participate in calibration sessions
• Flag policy gaps or edge cases

What We Are Looking For

• • German 
• • Good English skills
• Emotional resilience — ability to process distressing content professionally
• Strong decision-making and written communication skills
• Understanding of online culture and digital communities
• • EU ID, valid Portuguese residence permit, or equivalent

What's In It for You

• • Base × 14 months | €60 complexity bonus × 11 months
• • Meal allowance 7.63€/day
• Health insurance (from day 1, free after 6 months)
• • Shared accommodation for relocators
• • Psychological wellbeing support provided