Customer Service Representative

Job Opportunity: Customer Service Representative (Dutch Speaker)

Location: Lisbon, Portugal

Start Date: 8th May 2025

Contract Type: 6-Month Fixed Contract

About the Role:

Are you a Dutch-speaking professional looking to expand your career in a vibrant city like Lisbon? Join our team of customer service experts and deliver exceptional service to our clients in a dynamic, fast-paced environment.

Key Details:

• Schedule:
  • Days: Monday to Friday (including bank holidays).
  • Hours: 07:30 AM to 08:00 PM (Rotational Shifts).
  • Days Off: Weekends.
• Work Type: On-site.

Compensation & Benefits:

• Base Salary: 1,100 (14 installments per year).
• Performance Bonus: 100 (paid annually).
• Complexity Bonus: 100 (paid annually).

What Youll Do:

• Provide exceptional customer service to Dutch-speaking clients.
• Handle customer inquiries, complaints, and service issues professionally and efficiently.
• Respond to customer concerns through various channels such as email, phone, and live chat.
• Collaborate with internal teams to resolve issues and enhance customer satisfaction.
• Support continuous improvement efforts within the team.

What Were Looking For:

• Language: Native or fluent in Dutch (both verbal and written).
• English Proficiency: Intermediate level (required for training and company communication).
• Strong problem-solving and communication skills.
• Previous customer service experience is a plus but not mandatory.
• Ability to thrive in a multicultural work environment.

Why Join Us:

• Competitive salary and bonuses.
• Opportunity to work in a growing and well-established organization.
• Training and onboarding designed to set you up for success.
• A friendly and collaborative work environment in beautiful Lisbon.

How to Apply:

If you are ready to take your career to the next level and like working in an international, multicultural environment, send us your CV today!