Customer Service Representative *

Customer Service Representative (German + English)

Location: Lisbon, Portugal
Work Model: On-site
Contract Type: 6-month contract
Starting Date: 5 February 2026

Work Schedule

• Monday to Friday (including Portuguese bank holidays)

• 08:00 – 17:00 (Portuguese time)

• Days off: Saturday & Sunday

Role Overview

We are looking for a Customer Service Representative fluent in German and English to join our team in Lisbon. In this role, you will be responsible for delivering high-quality customer support and ensuring an excellent customer experience.

Key Responsibilities

• Handle customer inquiries via phone, email, and/or chat

• Provide accurate information and effective solutions

• Maintain a high level of customer satisfaction

• Follow company procedures and quality standards

Requirements

• Fluent in German (spoken & written)

• Good command of English

• Customer-oriented mindset

• Ability to work on-site in Lisbon

• Previous customer service experience is a plus

Compensation & Benefits

• Base Salary: €1,100 (paid over 14 months)

• Performance Bonus: N/A

• Complexity Bonus: €150 (paid over 12 months)

• Opportunity to work in an international environment

• Stable weekday schedule (no weekends)