Customer Service Representative Airline Industry

Customer Service Representative (Spanish-speaking) Airline Industry
Lisbon, Portugal (On-site)

We are looking for a Spanish-speaking Customer Service Representative to support passengers in the airline industry. In this role, you will help travelers manage bookings, resolve issues, and create a smooth customer journey.

What Youll Do

• Manage flight bookings (create, modify, cancel)

• Support customers via phone and email

• Assist with VIP services and PRM (reduced mobility) requests

• Handle claims related to delays, strikes, or cancellations

• Provide accurate, real-time travel information

What Were Looking For

• Fluent Spanish (C1+) written and spoken

• Strong communication and empathy skills

• Previous experience with GDS tools (Amadeus, Galileo, Sabre) is a plus

• Background in customer service or travel/tourism preferred

Whats Offered

• Competitive salary + performance bonuses

• Paid training and ongoing career development

• Central office location in Lisbon

• Internal promotion opportunities (majority of leaders promoted from within)

• Referral bonus program

Applicants must be legally authorised to work in Portugal.