Número de Aplicantes
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Customer Service Representative (Spanish-speaking) Airline Industry
Lisbon, Portugal (On-site)
We are looking for a Spanish-speaking Customer Service Representative to support passengers in the airline industry. In this role, you will help travelers manage bookings, resolve issues, and create a smooth customer journey.
Manage flight bookings (create, modify, cancel)
Support customers via phone and email
Assist with VIP services and PRM (reduced mobility) requests
Handle claims related to delays, strikes, or cancellations
Provide accurate, real-time travel information
Fluent Spanish (C1+) written and spoken
Strong communication and empathy skills
Previous experience with GDS tools (Amadeus, Galileo, Sabre) is a plus
Background in customer service or travel/tourism preferred
Competitive salary + performance bonuses
Paid training and ongoing career development
Central office location in Lisbon
Internal promotion opportunities (majority of leaders promoted from within)
Referral bonus program
Applicants must be legally authorised to work in Portugal.
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