Customer Service Representative Braga, Portugal

About the Role

We are seeking a dedicated and customer-oriented Customer Service Representative fluent in French to join our growing support team in Braga. In this full-time position, you will be a key point of contact for customers — handling inquiries, resolving issues, providing accurate information, and ensuring every interaction reflects professionalism and care. Your contributions will play a direct role in driving customer satisfaction and strengthening long-term relationships.

What Youll Do

• Provide responsive, high-quality support to customers via phone, email and chat.
• Listen carefully to customer needs and resolve issues with empathy and efficiency.
• Record customer interactions and outcomes clearly in internal systems.
• Collaborate with colleagues across teams to address complex situations and ensure consistency.
• Stay informed about products, services and policies to deliver accurate assistance.
• Help maintain service quality standards and contribute to continuous improvement.

What You Bring

• Fluent French with excellent verbal and written communication skills.
• Good command of English to collaborate with international teams.
• A positive, patient, and solution-oriented approach to customer support.
• Strong organisational abilities and attention to detail.
• Experience in customer service is advantageous, but enthusiasm and a willingness to learn are equally valued.

Whats On Offer

• A collaborative and supportive work environment where your voice matters.
• Structured training and ongoing opportunities to grow your skills.
• Competitive compensation and benefits in line with the local market.
• The chance to build your professional career within an international team.

Why Braga?

Braga is one of Portugals most appealing destinations for professionals and expats seeking high quality of life at a manageable cost. The citys living expenses — including housing, food and transport — are generally lower than in larger Portuguese cities like Lisbon or Porto, making everyday life more affordable without sacrificing comfort or culture.

Known as a hub of culture, history and innovation, Braga combines charming historic streets, beautiful architecture, and lively neighbourhoods with modern amenities, cafés and a growing job market. The presence of universities such as the University of Minho supports a youthful, energetic atmosphere and contributes to a strong sense of community and opportunity.

Braga also offers excellent accessibility — with reliable public transport, bike-friendly streets and efficient connections to other major Portuguese cities — and a welcoming environment where newcomers can easily build social and professional networks.

Whether you're seeking a more relaxed pace of life, exciting professional opportunities, or a culturally rich setting with lower everyday costs, Braga presents a compelling place to live and grow.