About the Role

We are looking for an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle customer enquiries, provide clear information and help resolve service-related questions in Italian and English.

Key Responsibilities

• Respond to customer enquiries in Italian and English.
• Provide accurate information and guidance in line with service procedures.
• Investigate customer requests and help resolve issues efficiently.
• Record relevant details and maintain clear customer-service documentation.
• Escalate complex cases to the appropriate internal team.
• Maintain a professional and customer-focused approach.
• Fluent Italian and proficient English.
• Excellent verbal and written communication skills.
• Customer-service experience is an advantage.
• Ability to understand procedures, manage enquiries and remain professional under pressure.
• Good problem-solving and organisational skills.

Requirements

Languages

Italian / English

Salary

€1,050–€1,150 gross/month (paid over 14 months; source salary: €1,100)

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Monday to Friday, 08:00–17:00 (Portugal time); weekends off.

Relocation

Relocation support provided.

Benefits

€7.63 net meal allowance per working day; €175 performance bonus and €75 attendance bonus (as stated in the offer).

You can apply directly from here or send me your CV via email: [email protected]