Customer Service Representative (German Speaking) – Lisbon

Location: Lisbon, Portugal

Type: Full-Time (On-site)

Are you a fluent German speaker with a passion for helping others? Do you thrive in a fast-paced environment where your communication skills can truly shine? If you're looking for an exciting opportunity to launch your career in the vibrant city of Lisbon, working with a global leader, we want to hear from you!

We are on the hunt for a dedicated, articulate, and customer-focused individual to join our team. This is your chance to be the vital link between our company and our clients, providing exceptional service and building lasting professional relationships.

Why Join Us?

• Work-Life Balance: Enjoy a stable Monday to Friday schedule with weekends off, giving you plenty of time to explore the beauty and culture of Lisbon.
• Global Exposure: Join a world-renowned organization and gain invaluable experience that will open doors for your future career growth.
• International Environment: Be part of a diverse, multicultural team where your language skills are highly valued.
• Prime Location: Experience the charm of Lisbon—a city known for its history, stunning architecture, delicious cuisine, and vibrant lifestyle.

The Role: What You'll Be Doing

As a key member of our team, you will provide comprehensive support to our customers. Your daily responsibilities include:

• Inbound & Outbound Communication: Managing customer inquiries via phone and email with professionalism, empathy, and efficiency.
• Expert Support: Providing clear information and expert guidance to ensure our customers have a seamless experience.
• Professional Representation: Acting as the face of the company, ensuring every interaction reflects our commitment to excellence.
• System Navigation: Utilizing internal software to maintain accurate customer records and update information in real-time.

Schedule

We believe in a structured work environment that allows you to plan your personal time effectively.

• Work Days: Monday to Friday (including bank holidays).
• Hours: Rotational shifts between 07:30 AM – 08:00 PM.
• Days Off: Weekends always free.

Compensation & Rewards

We believe in rewarding hard work and dedication. Your package includes:

• Base Salary: 1,100€ gross/month (paid over 14 months).
• Performance Bonus: 100€ gross/month (paid over 12 months).
• Attendance Bonus: 100€ gross/month (paid over 11 months).

Who You Are

• Language Proficiency: Native or near-native fluency in German (C1/C2) is essential. Proficiency in English is highly desirable.
• Experience: Previous experience in a customer service role is valued.
• Communication Skills: You are a natural communicator who can explain complex information clearly, concisely, and with empathy.
• Problem-Solver: You have a knack for identifying customer needs and providing effective, timely solutions, even under pressure.
• Tech-Savvy: You are comfortable navigating computer systems and various software applications.
• Positive Attitude: You bring a can-do mindset to the office and are willing to go the extra mile for our customers.

Ready to Start Your Lisbon Journey?

If you are ready to join a supportive team in one of Europe's most beautiful cities, we would love to hear from you.