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Customer Service Representative - Lisbon, Portugal

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Descrição do Emprego - Customer Service Representative - Lisbon, Portugal

Are you ready to deliver top-notch customer service while enjoying life in Lisbon, a vibrant capital that blends history, sunshine and quality of life? We are looking for a Dutchspeaking Customer Service Representative to join our international support team and help serve clients with clarity, empathy, and professionalism.

What youll do

  • Handle customer enquiries in Dutch (and English when needed), delivering friendly, accurate and efficient support across different channels (phone, email, chat).
  • Assist clients by answering questions, resolving issues, explaining services or products, and maintaining high standards of customer experience.
  • Maintain and update client records and interaction logs using internal software ensuring accuracy and confidentiality.
  • Collaborate with internal teams (sales, operations, technical support, etc.) to manage cases, escalate problems when needed, and ensure a smooth customer journey.
  • Provide clear, professional communication and maintain a positive, clientfocused attitude in a multicultural, multilingual environment.

What were looking for

  • Native or fluent Dutch (written and spoken). Good command of English is a plus.
  • Previous experience in customer service, support, helpdesk or similar roles is an advantage.
  • Strong communication and interpersonal skills patient, empathetic, and able to build rapport with clients.
  • Good organisational skills, ability to work with databases or ticketing systems, and attention to detail.
  • A proactive, serviceoriented mindset and readiness to work in a fastpaced international environment.

Whats on offer

  • Competitive salary and benefits package, suited to your experience and performance.
  • A fulltime, stable position in a supportive international team with opportunities to grow and learn.
  • The chance to live and work in Lisbon enjoying its dynamic culture, pleasant climate, and a lifestyle many expats find attractive.

Why Lisbon?

  • Lisbon is frequently rated among the best cities for expats to live in. Many report a high quality of life thanks to a friendly community, welcoming culture, and Mediterraneanstyle freedom to mix work and leisure. 
  • The city offers a rich cultural scene, pleasant weather, access to beaches and historic neighbourhoods plus cafés, international cuisine and a vibrant social life. 
  • For expats or multilingual professionals, Lisbon provides a multicultural, internationalfriendly environment where you can combine a career with a balanced, fulfilling lifestyle. 

If you speak Dutch fluently, enjoy helping people and are drawn to the idea of living in a sunny, cosmopolitan European capital this Customer Service Representative role in Lisbon could be an excellent match.

Original job Customer Service Representative - Lisbon, Portugal posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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