Customer Service Representative Polish & English

Job Title: Customer Service Representative – Polish & English

Location: Lisbon, Portugal (On‑Site)

Start Date: 30 April 2026

Schedule:

Monday to Sunday – Rotative Shifts

08:00–17:00 or 09:00–18:00

2 Rotative Days Off per week

Future change TBC by client: 24/7 operation with rotative shifts

About the Role

We are looking for a customer‑focused, motivated, and communicative Polish & English-speaking Customer Service Representative to join our team in Lisbon. You will support a leading e‑commerce brand, ensuring high‑quality service across all customer interactions.

Key Responsibilities

Provide excellent customer service through written and verbal communication

Stay knowledgeable and passionate about leading e‑commerce products and service standards

Understand e‑commerce operations and customer expectations

Show empathy, problem‑solving ability, and rational decision-making

Manage high contact volumes during peak promotional seasons

Maintain professionalism in all interactions

Requirements

Fluency in Polish (native or near-native)

Good level of English

Strong communication skills

Customer‑oriented mindset

Ability to work in rotating schedules

Capacity to work on-site in Lisbon

Compensation & Benefits

Base salary: 920€ x 14 months

Performance/allowance: 45€ x 11 months

Meal allowance: 7.63€ per day

Welcome Bonus: 1000€ (Polish)

– Paid in 12 monthly installments during the first year

Health insurance:

– Available from Day 1 (employee contributes monthly)

– Free after 6 months of contract

Relocation Package

For candidates relocating from outside Portugal:

– Shared accommodation for up to 12 months (details provided during interview)

– No flight ticket included