Customer Service Representative – Polish Speaker

Location: Portugal | Language: Polish | Full-time

About the Role

Are you fluent in Polish and passionate about delivering outstanding customer experiences? We are looking for enthusiastic and dedicated Customer Service Representatives to join our growing international team in Portugal. This is a fantastic opportunity to work in a vibrant, multicultural environment while building a meaningful career in customer support.

Your Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and live chat in Polish

• Provide accurate, empathetic, and timely responses to customer questions and concerns

• Troubleshoot issues, process requests, and escalate complex cases to the appropriate department

• Maintain detailed and accurate records of customer interactions in our CRM system

• Meet individual and team performance targets including quality scores and response times

• Collaborate with team members and contribute to a positive, supportive team culture

• Stay up to date with product and service knowledge to provide informed assistance

Requirements

• Fluent in Polish (C1/C2 level or native) – both written and spoken

• Good command of English (B2 or higher) for internal communication

• Strong communication and interpersonal skills

• Customer-focused mindset with a positive, problem-solving attitude

• Basic computer literacy and ability to navigate multiple systems simultaneously

• Previous experience in customer service, BPO, or a similar role is a plus but not required

• Important: We can only proceed with EU nationals or candidates who hold a valid work permit for Portugal

What We Offer

• Competitive salary: EUR 1,000 – 1,100 gross/month

• Performance bonus – depending on the project and individual results

• Relocation package: economy flights covered + 2 to 4 weeks hotel accommodation

• Full training provided – no prior industry experience necessary

• International and multicultural work environment

• Career growth and internal promotion opportunities

• Supportive team culture and regular team events

• Stable, long-term employment with a well-established company

Ready to Apply?

Don't miss this opportunity to kickstart or grow your career in an international setting! If you're motivated, communicative, and ready for a new adventure in Portugal, we'd love to hear from you. Apply today by sending your CV in English or Polish – our recruitment team will be in touch shortly. We look forward to welcoming you to the team!