Customer Service Representative Porto, Portugal

About the Role

We are seeking a friendly and dedicated Customer Service Representative fluent in German to join a vibrant support team in Porto. In this full-time, on-site role, you will be a primary point of contact for customers — listening to inquiries, answering questions, resolving issues, and ensuring every interaction reflects our commitment to excellent service. You will work with colleagues across departments to deliver timely, accurate support and contribute to a positive overall customer experience.

What Youll Do

• Respond promptly to customer inquiries via phone, email, and chat, delivering clear and professional support.
• Resolve customer concerns with empathy and attention to detail, helping troubleshoot issues and find effective solutions.
• Maintain accurate documentation of customer interactions, feedback, and resolutions.
• Collaborate with internal teams to escalate and resolve complex issues when necessary
• Provide product or service information clearly and confidently to customers.
• Contribute to team objectives by meeting service quality and performance targets.

What You Bring

• Native or fluent German (spoken and written) and a good command of English.
• Strong interpersonal and communication skills, with a customer-centric approach.
• Ability to remain calm and professional under pressure, with patience and empathy in all interactions.
• Familiarity with CRM software or willingness to learn new tools.
• Excellent attention to detail and ability to manage multiple priorities in a fast-paced support environment.

Whats on Offer

• A collaborative and supportive workplace where your contributions are valued and your voice matters.
• Comprehensive training and ongoing development opportunities to help you excel.
• Competitive compensation and benefits aligned with local standards.
• The chance to grow your customer service career within an international team.

Why Porto?

Porto is one of Europes most charming and dynamic cities — known for its historic architecture, scenic riverfront, thriving gastronomy, and welcoming atmosphere. Its blend of old-world charm and modern urban life creates a high quality of life that appeals to professionals from around the world.

As Portugals second-largest city and a major economic hub, Porto attracts international talent and investment, making it a vibrant place to live and build a career. The citys public transportation is efficient, its cultural calendar is rich, and everyday living costs — including rent and groceries — remain more affordable than in many Western European capitals.

From leisurely evenings by the Douro River to weekend escapes in the nearby beaches and countryside, Porto offers a balanced lifestyle where work and leisure seamlessly combine.

If you're passionate about providing great service and curious about life in a historic European city with a growing international scene, this role is a great opportunity to make Porto your next home and workplace.