Customer Service Representative (Portuguese and Spanish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Portuguese and Spanish speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months) 

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

• Respond to information requests from professionals, clients, or other stakeholders regarding a specific product or service area.
• Manage incoming communications via email and phone, providing accurate and timely support.
• Identify opportunities to enhance service delivery and propose actionable solutions.
• Participate in a rotating on-call schedule (approximately once every four months) to ensure service continuity.

REQUIREMENTS:

• Native / fluent in Portuguese (C2) and Spanish (at least C1) both verbal and written. Fluent in English (minimum B2 level)
• A higher education degree in a scientific or healthcare-related field (e.g., life sciences, health sciences, chemistry, or a related discipline) – this is a mandatory qualification.
• A strong interest in research and evidence-based practices.
• Excellent communication, organizational, and time management skills.
• Ability to work both independently and as part of a team in a dynamic environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!