Customer Service Representative Portuguese Speaker

Job Title: Customer Service Representative Portuguese Speaker
Company: Leading Airline Company
Location: Lisbon, Portugal
Start Date: 5th June 2025
Contract Type: CDD (6-month fixed-term contract), Possibility of renewal
Work Model: On-Site

Work Schedule

Shifts: Rotative, Monday to Sunday, between 08:00 and 20:00
Days Off: 2 rotating days per week

Salary & Compensation

Base Salary: 875.00 per 14 months
Additional Bonus: 150 per 12 months

Allowances & Benefits

Meal Allowance: 7.23 per day
Transport Allowance: 20 per month
Health Insurance: Coverage starts from Day 1 (monthly contribution required), free after 6 months

Your Role

As a Customer Service Representative, you'll be the friendly, helpful voice assisting airline customers with their needs across various channels. Whether it's managing bookings, answering questions, or solving issues, you'll be an essential part of creating a smooth travel experience.

What Youll Do

• Assist customers with inquiries, reservations, and technical problems
• Provide support via voice, email, chat, and social media
• Match your communication style to the brand's tone and the customers needs
• Resolve complaints and escalations with empathy and professionalism
• Log all customer interactions and cases accurately

Who You Are

Native European Portuguese speaker, fluent in English (spoken and written)
At least 1 year of experience in customer service or contact center (preferred)
Tech-savvy with troubleshooting abilities is a plus
Strong communication, multitasking, and problem-solving skills
Calm, positive, and professional under pressure