Customer Service Specialist Airline Industry

Location: Portugal

Start Date: 15/06

International Airline Project

Are you passionate about travel, aviation, and helping people? Join a leading international airline customer support team and become the trusted point of contact for passengers worldwide. This is your opportunity to build a rewarding career in the travel industry while working in a dynamic, multicultural environment where every day brings new challenges and opportunities.

Your Mission

As a Customer Service Specialist, you will support airline passengers throughout their travel journey, ensuring a smooth and positive customer experience. You will assist customers with a variety of travel-related inquiries while delivering professional, empathetic, and solution-oriented support.

What You'll Be Doing

• Assist customers via phone, email, and other support channels

• Handle flight-related inquiries, reservations, schedule changes, and travel information

• Support passengers with baggage-related concerns and travel disruptions

• Resolve customer issues efficiently while maintaining a high level of service quality

• Provide accurate information regarding airline policies, procedures, and services

• Escalate complex cases when necessary and follow established processes

• Maintain detailed records of customer interactions

• Deliver an exceptional customer experience in every interaction

What We're Looking For

Required Qualifications

• Fluent Spanish (C1 level or higher)

• Good English communication skills (minimum B2 level, spoken and written)

• Minimum 6 months of Customer Service experience

• Strong verbal and written communication skills

• Excellent problem-solving and decision-making abilities

• Empathetic, patient, and customer-focused mindset

• Ability to work in a fast-paced environment and handle sensitive situations professionally

• Flexibility to work rotating shifts, including weekends and public holidays

• Ability to successfully complete all mandatory training and certification requirements

Nice-to-Have

• Previous experience in tourism, travel, hospitality, airline, or baggage services

• Experience working with GDS systems such as Amadeus, Galileo, or Sabre

• Experience supporting international customers

Compensation & Benefits

• Base Salary: €920 gross/month (paid over 14 months)

• Attendance Bonus: €25/month (paid over 11 months)

• Stable full-time employment

• Comprehensive onboarding and training program

• Career development opportunities within an international organization

• Multicultural and supportive work environment

• Valuable experience in the global aviation industry

Work Schedule

• Rotational shifts

• Monday to Sunday

• Operating hours: 08:00 – 20:00

• 5 working days per week according to rotating schedules

Why Join Us?

This is more than a customer service role—it's an opportunity to become part of an industry that connects people and cultures around the world. You'll gain valuable airline industry experience, develop highly transferable customer service skills, and grow within a globally recognized sector.

If you're passionate about helping people, thrive in a customer-focused environment, and are ready to take your career to new heights, we'd love to hear from you!

Apply today and start your journey in the aviation industry!