Customer Service Specialist Finance

We are recruiting a Spanish-speaking Customer Service Specialist to join a finance-focused support team based in Lisbon. This is a full-time, on-site role for an experienced customer service professional with a solid background in financial services, ready to work in a structured 24/7 environment.

About the Role

You will be the primary point of contact for Spanish-speaking customers requiring support across financial products and services. This role demands professionalism, accuracy and the ability to handle complex queries with confidence and empathy.

Your day-to-day will include:

• Handling inbound customer contacts via phone, email or chat in Spanish and English
• Providing accurate support related to financial products, accounts and services
• Accurately documenting interactions and following internal compliance procedures
• Escalating complex or sensitive cases to the appropriate internal teams
• Consistently meeting quality and productivity benchmarks in a regulated environment

What We Are Looking For

• Native or proficient Spanish speaker — mandatory; Latin American Spanish profiles will also be considered
• English at B2 level or above — mandatory
• Minimum 1 year of proven experience in customer service — mandatory
• Previous experience in financial services is strongly preferred
• Strong communication skills with a professional and empathetic approach
• Attention to detail and ability to follow strict procedures and compliance standards
• Comfortable working within a 24/7 rotative shift environment

What Is on Offer

• Attractive base salary with Christmas and holiday allowances paid in monthly instalments
• Meal allowance paid via debit card, accepted at restaurants, cafeterias and supermarkets
• Health insurance from day 1
• Apartment benefit available for candidates housed in company accommodation (benefit-in-kind, tax-free until 31 December 2026)
• On-site position based in Lisbon Tejo, Portugal
• Start date: 23 April 2026

Contract:

• Initial Employment Agreement of foreseeable 12-month duration
• Employment beyond 2 years transitions to a permanent contract

Schedule:

• Full-time position
• 24/7 rotative shifts
• 2 rotative days off per week